The research takes place completely online, but we will also interview those responsible – users, people within the industry, and political stakeholders. Also, an extensive survey among users and non-users is to be carried out; we are interested as much in practices that don’t work as in those that do, as both will teach us important lessons going forward.
We are especially – but by no means exclusively – interested in the experiences of adults that are facing economic, social, or health issues. Using four training activities, we will discuss the outcome of our investigations and prepare conclusions. At the end of the project all of our descriptions and conclusions will be available for everyone on a website.